Catheter problems are distressing, and a trip to A&E for a blocked catheter is miserable for everyone. Our nurses carry out planned catheter changes on schedule and respond to urgent problems at home — with clear guidance for patients and carers in between.
Is this right for me?
You need a planned catheter change at home
You look after someone with a long-term catheter
You've had a catheter problem and need advice
A care home needs catheter support for a resident
Important — this is not an emergency service
A catheter problem is not always an emergency, but if the person is seriously unwell — severe pain, high fever, confusion, no urine draining with a distended abdomen, or signs of sepsis — call 999 or go to A&E. For a blocked or leaking catheter without those features, call us.
What can we help with?
Planned catheter changes
Catheter care and maintenance
Advice on common catheter problems
Support for carers and care homes
Catheter problem? Call us. If the person is seriously unwell, call 999 or go to A&E.
What happens during your visit?
Get in touch
Call us to arrange a planned change or to discuss a problem.
Nurse visits
A nurse carries out the catheter change or care at home, safely and comfortably.
Advice and plan
We explain how to prevent common problems and what to watch for.
Escalate if needed
If there's a clinical concern, we escalate to our GP; urgent medical problems go to 999/A&E.
What's included
Planned catheter changes on a proper schedule
Urgent response for blockages and problems
Catheter hygiene, bag care and skin checks
Infection vigilance with same-day medical review when needed
Training and written guidance for family and carers
We provide this service across Lurgan, Craigavon and surrounding areas. Some surrounding locations may be available depending on the service, travel requirements and clinician availability.
Not sure if we cover your area? Call 028 9621 1981 with your postcode and our team will check — or see Areas we cover.
Booking for someone else?
Yes — a family member, carer or authorised representative can contact us to arrange this for a patient, provided the patient consents. Many of our bookings are made by a son or daughter for a parent.
Frequently asked questions
What if my catheter blocks in the evening?
Urgent home visits may be available depending on the problem, the time and clinician availability — call us and we'll advise. If the person is seriously unwell, call 999 or go to A&E.
Do you do planned catheter changes?
Yes — planned changes are a core part of this service and can be scheduled regularly.
When is a catheter problem an emergency?
Severe pain, high fever, confusion, no urine draining with a swollen abdomen, or signs of infection spreading — these need 999 or A&E. A simple blockage or leak, call us.
Can you support a care home?
Yes — we regularly support care homes with planned and problem catheter care.
